Client

 

  • One of the Royal Colleges of Medicine with over £400k of annual air travel program with the objective to achieve savings and process efficiencies
  • The majority of travellers were eminent doctors with demanding schedules requiring an incremental change management approach.

 

Approach

 

  • Detailed spend analysis highlighted key issue bookings being made close to departure date.
  • Comprehensive process mapping exercise identified cause & effect of existing processes, cultural constraints
  • Established focus groups to determine and champion how and where to change booking practices
  • Delivered tailored Management Information reports on a quarterly basis to measure and communicate successes

 

Results

 

Advanced Bookings Bar chart

  • Traveller’s “business class” flight policy maintained
  • 23% reduction in travel costs whilst continuing to fly with preferred carrier
  • Savings achieved with existing TMC avoiding cost of change and impact to business
  • Process changes to provide sustainable improvement

 

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